Return Policy
Every pair you order from Seasonsole can be returned within 30 days of delivery. If the sneakers don't fit, don't match the look you had in mind, or simply aren't the right pick for your rotation, you can send them back. Returns are accepted within 30 days of delivery.
How to start a return
- Message us on WhatsApp or through the contact form within 30 days of delivery.
- Tell us your order number and which pair you're returning.
- We'll reply with the return instructions and the details you need to send the sneakers back.
- Pack the shoes in their original box and include everything that came with them.
Condition of returned sneakers
Returned pairs should be unworn and in the condition you received them, with the original box and any included items. Please try shoes on indoors on a clean surface before deciding. Pairs that come back worn outdoors or without their box may not qualify for a full return.
Refunds
Once your return arrives and is checked, we'll process your refund to the original payment method. Your bank or card provider may need a little time to show the amount on your statement. If you have a question about the status of a refund, message us on WhatsApp or use the contact form and we'll look into it.
Shipping and delivery
- Shipping takes 7-15 business days.
- Every order ships with a tracking number so you can follow your pair along the way.
- Shipping is free on orders over $50.
- Checkout is secure, so your payment details stay protected.
Exchanges
If you'd rather swap a pair for a different size, contact us and we'll explain the options. The same 30-day window applies. Availability can vary, so it helps to reach out as soon as you know you'd like a different pair.
Questions
Our support team is available by WhatsApp or through the contact form. Whether you're checking on a return, a refund, or a delivery, send us your order number and we'll help you sort it out.